Customer Success Lead

About us

Neueda is a leading provider of technical and professional learning solutions for market leading finance, insurance, and technology organisations. We have an ambitious vision for growth, supporting organisations on the journey to equipping their people with the skills to achieve and sustain transformation. From onboarding new hires to nurturing senior leaders, we’re with you throughout your technology talent pipeline.

We help some of the world’s largest companies empower their people with critical work place skills including AI, data science, and change management. Our flexible learning solutions incorporate impactful virtual, in-classroom and blended learning, led by our experienced, hands-on instructors. The result is tailored, outcome-driven learning solutions built by people who know technology, your sector, and your organisation’s needs.

As a growing organisation, every person on our team plays a key role. This is more than just a job, it’s an opportunity to make a real impact, take ownership of your work, and grow alongside passionate, driven colleagues. If you’re excited to be part of something purposeful, collaborative, and fast-moving, we’d love to hear from you.

Key Skills and Experience

The ideal candidate should have a strong client focus and have worked as part of a team leveraging data-driven insights, customer engagement tactics, and strategies to act as the voice of the customer internally advocating for their needs and ensuring that the training programs align with their goals. They should also demonstrate a self-starter, creative approach, proactively identifying opportunities to optimize customer experiences, designing innovative solutions, and driving continuous improvement.

• Proven experience (2-4 years) in a Customer Success or Account Management role. A technology or training background would be desirable.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with senior-level stakeholders.
• Experience with requirements gathering, client consultations, and tailoring solutions to meet client needs.
• Experience in managing client feedback processes and incorporating insights into actionable improvements.
• Comfortable facilitating client meetings and managing multiple stakeholders.
• Strong organisational and time management skills, with the ability to juggle multiple clients and projects simultaneously.
• Ability to work collaboratively as part of a cross-functional team.
• Familiar with CRM tools and Microsoft Office Suite (Excel, PowerPoint, Word).
• A passion for customer success and helping clients achieve their goals
  
  

What we offer

• Competitive salary and benefits package.
• Opportunity to work in a rapidly growing company with a dynamic team.
• Professional development and career growth opportunities.
• A supportive and collaborative work environment
  

How to apply

Interested candidates are invited to submit their CV and a cover letter detailing their qualifications and experience to hiring@neueda.com or by filling out the form below.

Neueda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.