IT Support Technician Internship

About Us

Neueda is a leading provider of technical and professional learning solutions for market leading finance, insurance, and technology organisations. We have an ambitious vision for growth, supporting organisations on the journey to equipping their people with the skills to achieve and sustain transformation. From onboarding new hires to nurturing senior leaders, we’re with you throughout your technology talent pipeline.

We help some of the world’s largest companies empower their people with critical work place skills including AI, data science, and change management. Our flexible learning solutions incorporate impactful virtual, in-classroom and blended learning, led by our experienced, hands-on instructors. The result is tailored, outcome-driven learning solutions built by people who know technology, your sector, and your organisation’s needs.

Role overview

We are seeking a motivated and hands-on Technology Intern to join us for a 12-month placement as part of their university placement year. This role is ideal for someone looking to gain real-world experience in IT support and systems administration within a training solutions company. The successful candidate will gain invaluable hands-on experience in IT support and systems administration, playing a pivotal role in ensuring the smooth operation of our internal technology infrastructure. Responsibilities will include setting up and managing hardware, assisting users with day-to-day IT queries, onboarding new users and equipment, and overseeing software licenses and inventory. Beyond the technical tasks, this internship offers opportunities for professional growth and learning. You will be guided by experienced mentors, provided with training to refine your technical skills, and encouraged to take ownership of impactful projects. With the chance to work in a collaborative and supportive environment, the role is designed to help you build confidence, expand your expertise, and lay a solid foundation for your career in IT.

Key Responsibilities

• Provide first-line technical support to users, addressing hardware, software, and basic network issues both remotely and on-site.
• Diagnose and troubleshoot system-related problems, encompassing desktops, laptops, mobile devices, and peripherals such as printers.
• Collaborate with senior IT administrators to address escalated technical challenges and ensure system reliability.
• Maintain detailed records of technical support activities, resolutions, and inventory using ticketing and documentation systems.
• Support the installation, configuration, and management of new hardware and software, including user onboarding and training.
• Monitor IT assets and equipment inventory, ensuring proper allocation and operational efficiency. Contribute to the development and maintenance of IT documentation, policies, and procedures.
• Stay updated on emerging technologies and participate in training sessions to enhance technical expertise.
• Uphold high standards of data security, compliance, and user privacy, while delivering exceptional customer service and communication.
• Support the IT team with project-based work as and when it arises, gaining hands-on experience with real-world systems, troubleshooting, and implementation tasks.
  

Qualifications and experience

• Currently studying for a Bachelor’s degree in Computer Science, Information Technology, or related field.
• Basic understanding of computer hardware, operating systems (Windows and/or macOS), and software applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies.
• Customer-focused with a strong commitment to providing quality support.
  

What we offer

• Competitive salary and benefits package.
• Opportunity to work in a rapidly growing company with a dynamic team.
• Professional development and career growth opportunities.
• A supportive and collaborative work environment
  

How to apply

Interested candidates are invited to submit their CV and a cover letter detailing their qualifications and experience to hiring@neueda.com or by filling out the form below.

Neueda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.