Communication Skills


This course is aimed at anyone who would like to develop and improve their communication skills.

Duration: 1 day

Who is it for: This programme is intended as a foundation course for anyone who wishes to improve the effectiveness of their verbal interactions with others.

Layout: Learning is achieved through demonstration and discussion with the emphasis on practical application


    • Apply the principles of effective communication
  • Handle difficult conversations and challenging situations
  • Understand the role of communication and identify blocks to communication
  • Use influencing skills in a variety of situations to achieve a win-win outcome
  • Modules

    Guiding principles of good communication

      • The purpose of two-way communication

          • Understanding your communication and influencing style

              • Elements of communication networks and reasons for communicating

                  • TCommunicating and influencing from the listeners perspective