Success Stories

Transforming Developer Onboarding with Practical Role Specific Learning Journeys

We designed a digital onboarding programme for a global financial services organisation to streamline and fast track their tech practitioners' onboarding and reduce the time it takes to become productive​.


Client

Global bank

Industry

Financial Services

Specialism

Software Engineering

The challenge

New joiners often experience an extended period before reaching meaningful engineering productivity due to the lack of a standardised documented learning process. They spend excessive time searching for essential documentation, which hinders their ability to get up to speed efficiently. A customised learning program was needed to address this issue.

In collaboration with the organisation’s SMEs, we designed a programme to equip technical practitioners with a pathway of self-service learning content and practice labs, focused on the real scenarios they encounter in their roles.

We developed the content with our skilled technical experts, who reviewed the organisation’s onboarding process and documentation and worked closely with key internal subject matter experts throughout the programme design.

The solution included:

• Persona-based digital learning pathways that integrate existing materials with custom digital modules and practical labs, all accessible via the LMS.

• A library of self-service, reusable learning resources based around the real scenarios and challenges developers encountered in their roles.

• Exercises, knowledge checks, and additional resources integrated into every module to ensure effective application of the material.

Delivery

Self-paced digital modules

We designed a suite of digital modules, available immediately from joining with the organisation (which can also be used as resources and refresher training when needed).

Role-specific pathways

We introduced role-specific pathways to focus on key requirements for each developer’s role and/or team.

Practical and swift onboarding

The pathways follow the developer onboarding process to ensure they are ready to be productive as soon as they have completed the training.

Results

The programme has reduced the time for new hire developers to be productive and streamlined the developer learning environment to reduce technical debt and improve the flexibility of developer resources. We also used lab metrics to verify learners have attained the required knowledge.

Key outcomes achieved:

• New hires’ onboarding time has reduced from 44 days to under 10 days

• Applications deployed to a cluster in less than one day