You’ve just been promoted to manager. Congratulations, but how do you actually ‘manage’? We have all seen good managers and we have all seen bad managers, but what is it that makes a good manager good and a bad manager bad? This course aims to make sure that as you begin your management career, you start out as a good manager.

Duration: 2 days

Who is it for: This course is ideal for those new to management with little or no management experience and who wish to ensure that they have a solid foundation of some of the principles to be applied in order to manage others well.

Layout: This training course combines lectures with practical exercises that help the delegates to put what they have learned on the training course into practice. The exercises specifically build on what has been recently taught and are built up as the training course progresses.

Objectives

• • The role of the manager

Developing your style

People types

Delegation strategies

Building strong teams

Effective motivation strategies

Dealing with difficult people and situations

Handling change

How to plan

Completing performance reviews

Modules

Who Does What?

• • What is the role of a manager

Management styles

How will you manage people

Dealing with People and Teams

• • Delegating to others

Creating a positive team dynamic

Different types of people

How to delegate

Motivation

• • How to motivate

Effective encouragement

Helping people to work as a team

How to gain team synergy

Communication skills

• • Communicating your expectations

Active listening and hearing your team members

Giving and Receiving feedback

Problem people and problem circumstances

• • Working with awkard people

Handling the leadership / suboordinate dynamic

How to make decisions

• • Decision making best practices

Team decisions

How to deal with unpopular decisions

Planning and Reporting

• • Performance reviews

Basic project management

Planning for success

Handling change