Role Overview

The Training & Adoption Programme Coordinator plays a pivotal role in delivering successful training and adoption programmes for large enterprise clients. This role is responsible for coordinating training activities, managing programme logistics, supporting learner engagement, maintaining stakeholder communications, and ensuring all programme administration is completed efficiently and accurately.

The successful candidate will act as a central point of coordination between participants, trainers, client stakeholders, and programme teams, helping to drive successful learning outcomes and a positive participant experience.

Key Responsibilities

Programme Coordination & Logistics

· Schedule and coordinate training sessions, workshops, webinars, and open calls.

· Manage calendars, meeting invitations, and attendee communications.

· Coordinate with trainers, speakers, and subject matter experts to ensure successful delivery of learning activities.

· Support the onboarding and enrolment of new participants into programmes.

· Ensure all training sessions are appropriately configured and supported.

Participant & Learner Management

· Manage participant registrations and enrolments.

· Act as the primary point of contact for learner queries and support requests.

· Maintain accurate learner records and training documentation.

· Track attendance, course completion rates, and learner participation.

· Ensure participants receive relevant communications and resources throughout their learning journey.

Stakeholder Engagement

· Build effective relationships with client stakeholders and programme sponsors.

· Provide regular updates on programme activities, participation levels, and overall progress.

· Support stakeholder communications to ensure alignment on programme delivery and objectives.

· Collaborate closely with client teams to ensure a seamless participant experience.

Programme Administration & Reporting

· Maintain programme documentation, schedules, and administrative records.

· Monitor programme activity and identify trends in engagement and participation.

· Gather participant feedback and support continuous improvement initiatives.

· Produce programme updates and insights to help inform decision-making and future planning.

· Ensure programme processes are followed consistently and efficiently.

Key skills and experience

Essential

· Excellent organisational and coordination skills with strong attention to detail.

· Experience managing training, learning, or adoption programmes.

· Strong stakeholder management and relationship-building capabilities.

· Experience working with enterprise-level clients and senior stakeholders.

· Strong communication skills, both written and verbal.

· Proficiency in Microsoft 365 applications, including:
– Microsoft Teams
– Outlook
– Excel
– SharePoint
– Ability to manage multiple priorities and workstreams simultaneously.
– Proactive, self-motivated, and capable of working independently.

Desirable

· Experience within Learning & Development, Training Operations, Customer Success, or Change Management environments.

· Experience supporting technology adoption or digital transformation programmes.

· Familiarity with training management systems and reporting tools.

Ideal background

Candidates may have experience in roles such as:

· Learning & Development Coordinator

· Training Administrator

· Programme Coordinator

· Customer Success Coordinator

· Client Engagement Coordinator

· Adoption & Change Coordinator

· Learning Operations Coordinator

· Training Programme Administrator

Accountability & Ownership

The successful candidate will take ownership of:

✅ Training session scheduling and setup
✅ Open call and workshop coordination
✅ Participant enrolment and registration management
✅ Attendance and completion tracking
✅ Stakeholder communications
✅ Learner support and engagement
✅ Programme administration and documentation
✅ Monitoring programme activity and identifying trends
✅ Providing programme insights and progress updates

Candidate profile

We are looking for someone who is:

· Highly organised with exceptional attention to detail.

· Comfortable interacting with senior client stakeholders and leadership teams.

· Friendly, professional, and engaging when supporting participants.

· Strong at coordinating logistics and ensuring follow-up actions are completed.

· Proactive and solutions-focused.

· Able to keep multiple programmes running smoothly with minimal supervision.

· Committed to delivering an excellent learner and client experience.

Success measures

Success in this role will be demonstrated by:

· High-quality delivery of training and adoption programmes.

· Strong participant engagement and satisfaction.

· Accurate tracking of attendance and completions.

· Effective stakeholder communication and relationship management.

· Smooth programme operations with minimal administrative issues.

· Timely identification of programme trends, risks, and improvement opportunities.

How to apply