Building Production-Grade Retrieval Augmented Generation (RAG) Systems
We developed an interactive learning environment to train engineering teams at a global organisation in RAG systems, ensuring comprehensive technical understanding.
Success Stories
Empowering AI Learning Across a Global Technology Organisation
A leading global technology company embarked on a multi-year transformation to become an AI-driven organisation. With a vision to embed AI across all business functions, rather than limiting it to specialized teams, Technology Ireland Digital Skillnet was tasked with overseeing the programme's design. To bring this vision to life, Digital Skillnet turned to Neueda to develop the training content and deliver the learning. This collaboration resulted in the AI Essentials for Teams – Deploying AI for Impact and Innovation course, which was delivered in partnership with Technological University of Dublin (TU Dublin) to formally accredit the training.
Client
Global tech firm
Industry
Technology & Telecoms
Specialism
AI
The challenge
The client faced four critical challenges:
- Embedding AI transformation across the organisation, ensuring it was not confined to a single function.
- Accelerating AI maturity to remain competitive in a rapidly evolving landscape.
- Building a future-ready workforce capable of integrating AI into everyday decision-making.
- Defining the organisation’s AI skills landscape and setting enterprise-wide standards.
Our solution
In collaboration with Digital Skillnet, Neueda co-designed the AI Essentials for Teams programme, structured to provide practical, hands-on learning that bridges the gap between understanding AI concepts and deploying real AI solutions. This comprehensive solution focused on equipping participants with the skills to apply AI in real business contexts, ensuring they could drive measurable business outcomes. The solution included:
Blended, immersive learning experiences combining interactive classroom learning with applied, work-based exercises to ensure maximum impact and relevance.
2 x 2-Day Classroom Practitioner-Led Workshops, focusing on foundational AI concepts, identifying and implementing AI solutions, employing AI to drive operational efficiency and business innovation, AI-powered decision-making, and scaling AI solutions across the organisation.
Research Assignments and Team Challenges, where participants collaborated on real business problems, applying AI concepts to their own contexts, and enhancing problem-solving skills.
Capstone Project and Presentation, where teams designed and presented an AI-driven innovation for their business unit, demonstrating the measurable impact of AI solutions.
Post-graduate level accreditation, awarded by TU Dublin, carrying 10 ECTS credits at NFQ Level 9, formalizing the skills gained through the programme.
Practical application as a core design principle, ensuring employees could immediately embed AI learning into their daily roles, driving innovation and enhancing business performance.
Delivery
Rolled out to 1,000 employees across three major sites, delivery included live, practitioner-led AI sessions, hands-on exercises designed around real-world scenarios, and team-based AI challenges. This blended approach allowed participants to immediately apply what they learned directly to their roles while benefiting from peer interaction and expert guidance.
By embedding formal accreditation into the programme, employees not only gained critical AI skills but also earned industry-recognised credentials. This integration of real-world learning and professional certification empowered participants and strengthened the organisation’s reputation as an AI leader.
Results
AI literacy and capability have been embedded across multiple functions, ensuring that knowledge is spread throughout the organisation rather than being siloed. Leaders, engineers, analysts, and product managers alike are now equipped to apply AI directly in their work, driving innovation and data-informed decision-making at scale.
With Digital Skillnet overseeing the design, Neueda delivering the content, and TU Dublin providing formal accreditation, this initiative ensures that the skills developed are both recognised and transferable, supporting the organisation’s ongoing digital and AI transformation.
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